FREQUENTLY ASKED QUESTIONS
Part 1: Pre-Sales
Questions
Part 2: Technical Questions
Part 3: Account and Billing Questions
PART 1: PRE-SALES QUESTIONS
How do I place an order?
To order an account simply click on the PayPal
button for the account you wish to order.
Are there any restrictions to the content I
can put on my server?
Yes - child pornography and other materials that
are illegal are not allowed.
Click
here to read our Acceptable Use Policy.
Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can
also cancel at any time.
How can we offer such a good deal?
First of all, we are a true wholesale hosting
provider. Most hosting sellers on the web are not.
Second, most of our customers run small
businesses or personal websites, which don't use
much disk space or bandwidth on our servers. As a
result, even our most demanding business clients
are able to save money by signing up for the same
package as everyone else.
Third, we don't spend a lot of money running a
fancy website, or on advertising. We rely
primarily on word-of-mouth advertising, which
doesn't cost us anything (we just have to offer a
product that people want to tell their friends
about).
Do I have access to update my site 24 hours
a day?
Absolutely. Whether you're a day person or a night
owl, your site is available for you to update.
How soon will my account be set up and ready
for use?
Account orders are placed in a queue and are
processed in the order in which they are received.
As soon as your account is set up you can
immediately begin uploading via your IP address.
It may take up to a few days for your domain name
to resolve to our servers.
Domain Name Questions:
How long does it take to register a domain
name?
It only takes a few minutes, but it may be 24 to
48 hours before the domain can actually be
accessed from the web.
Where can I register a Domain Name?
You can register a domain with us for as low as
$9.99 per year. If you need to register a domain
please
click here.
What if I already have a registered Domain
name?
You have to change the DNS so that your site can
be activated on our servers. It usually takes 24 -
48 hours for your site to resolve to our servers.
Just contact the registrar or hosting company that
you registered with and ask them to change your
name servers to the name servers specified in your
welcome email.
You can sign up for your hosting account with
us either before or after you do this.
PART 2: TECHNICAL QUESTIONS
What happens after I order an account?
We will begin setting up your account - often
within minutes of receiving your order. Once your
account is ready and payment is processed, we will
contact you via the email address from your Paypal
account.
Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can
install your own scripts. All CGI scripts should
be uploaded to the cgi-bin folder, for your
domain. Be sure to follow the instructions for the
script you are uploading regarding setting
permissions on the files and folders you create,
as they vary from script to script.
Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX
components.
Is my site backed up and how often?
It is the clients responsibility to do all backups
of their site. If, in the unfortunate event,
something happens to your files, it is your
responsibility to have a local copy of your files.
We are NOT held liable in any way for any files,
money, time, effort, etc... lost due to this
unfortunate event. Furthermore, if your files are
lost, we will attempt to restore them as a gesture
of good faith, but make no promises what so ever
about whether the files will be brought back
successfully or not. Again, back ups are the
client's responsibility.
How fast are your connections?
Our servers have multiple 100Mbps connections.
What are your server specifications?
As of the writing of this FAQ, the minimum servers
are at least a P4 2.4 GHz with 1GB ECC DDRAM. Of
course as technology advances we will too.
How do I get my email?
If you're familiar with your email client's setup,
use the following information to retrieve email
from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
Use Your Internet Providers
Webmail:
http://yourdomain.com/webmail
Your username is your email address.
What is the path to perl?
#!/usr/bin/perl
PART 3: ACCOUNT & BILLING QUESTIONS
What method of payment can I use?
We accept credit cards and e-checks via the secure
PayPal system.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or
upgrade to a new plan. There is no set up fee for
upgrading.
How do I cancel my Account?
You can cancel your account at any time by
canceling the subscription in Paypal.
What about billing and over due policies?
If a Paypal payment fails, your account will be
given a grace period of 7 days, if payment is not
received within the grace period your account will
be deleted from our servers.
